Security awareness training.
Your questions, answered.

For an organization trial, start on the pricing page and choose an available trial package. Follow the registration, email verification and account setup steps. If your employer already uses Aspire, ask your organization administrator for access to the learner portal.

Open the learner sign-in page and use the password recovery option shown there. Follow the instructions for your account. If you cannot access your registered email or need help with your organization’s sign-in process, contact your administrator. Never send your password or verification code to support.

Your profile shows your personal and organization information. Editable fields depend on your deployment and permissions; some profiles are view-only. Email address and risk status are not editable by learners. Ask your administrator if a restricted field needs to be corrected.

Review the payment options presented for your selected plan during purchase. Your organization administrator can manage billing information in the platform. For a purchase order or a payment arrangement that is not shown, contact the Aspire team before placing an order.

Aspire offers a 30-day trial. Available users, training packages and features depend on the trial package. Check the pricing page for the current options and included features. If online trial options are unavailable, contact the team to discuss access.

Contact your organization administrator or the Aspire team to review the cancellation and renewal terms for your subscription. Check your purchase agreement for applicable notice periods, access dates and charges before requesting a change.

Your organization administrator assigns training packages to learners. Sign in to the learner portal, open your assigned courses and choose a course to begin. If the course you need is missing, ask your administrator to check your assignment and available licenses.

After you meet the course completion and exam requirements, the platform generates a Certificate of Completion. You can view your certificate and use the available download or sharing options. Check the validity and status shown on the certificate; do not assume the same validity period for every course.

Use a download option only where it is provided for that learning resource. Downloadable documents do not mean every lesson or video is available offline. Complete assigned activities in the learner portal so the platform can record your progress.

Check your internet connection, confirm that you are using the correct sign-in address and try reloading the page. If needed, test another up-to-date browser. Contact your administrator or submit a support ticket with the error message, time and affected course. Avoid including passwords or verification codes.

You can use this website on desktop, tablet and mobile browsers. For assigned training, check the learner portal on the device you plan to use, particularly for interactive lessons. If a lesson does not display correctly, share the device and browser details with your administrator or support team.

Connection needs depend on the lesson format, especially when streaming video. Use a stable connection and pause other large downloads if playback stalls. If a problem persists, report the lesson and browser details to support; a fixed minimum speed is not specified here.

Use the verification code or QR option provided with your certificate, where available. Certificate validation can show a valid, expired or revoked status. If the code cannot be checked, contact your administrator with the certificate details.

Security awareness training can support your organization’s wider compliance program. Review the relevant course content, assignments and available completion records with your compliance team. A course completion certificate does not by itself establish that an organization meets a regulatory requirement.

Your learner transcript shows completed topics and completion dates. Open the transcript or completed-course area in your portal to review your history. If you need an export or an organization-wide training record, ask your administrator about the available reporting options.

Yes. Organizations can discuss user numbers, training packages and licensing needs with the Aspire team. Administrators can manage assigned and available licenses within their packages. Request a demo or contact the team for a proposal based on your requirements.

Organization administrators can manage branding such as logos, colors and fonts. Discuss course content and simulation requirements with the Aspire team to confirm the customization options included in your package before planning a rollout.