Scenario 01One client needs help with a training issue.
A learner cannot access an assigned course. Who owns the next step?
- What needs attention
- A support request needs the right organization context and owner.
- The next handoff
- Follow the learner → client administrator → MSP administrator → Aspire escalation path.
Scenario 02A new client is ready to start.
We want training for finance, operations and IT, with a named owner for each group.
- What needs attention
- Different responsibilities require agreed assignments and accountability.
- The next handoff
- Confirm client roles, package scope, learning assignments and reporting responsibilities during onboarding.