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Aspire SAT
Managed service providers / Aspire SAT

Make human security part of your client service.

Explore ASAT security awareness training for MSP partners. Support client learning, phishing exercises and clear administrator responsibilities across organizations.

How partnership works
Watch the partner overview on YouTube
Service handoffIllustrative scenario
01 / The request

One client needs help with a training issue.

“A learner cannot access an assigned course. Who owns the next step?”
Clarify the owner

Follow the learner → client administrator → MSP administrator → Aspire escalation path.

Built around the work

Different responsibilities.
A shared security habit.

Clients have different teams, learning needs and support expectations. Build an awareness service around clear organization boundaries, client ownership and a repeatable approach to training and follow-up.

Who this supports
  • MSP program owners
  • Client administrators
  • Customer support teams
Recognizable situations

Clear handoffs. Better support.

Illustrative examples for managed service providers. Agree the audience, scope and procedures before using a scenario.

Scenario 01

One client needs help with a training issue.

A learner cannot access an assigned course. Who owns the next step?

What needs attention
A support request needs the right organization context and owner.
The next handoff
Follow the learner → client administrator → MSP administrator → Aspire escalation path.
Scenario 02

A new client is ready to start.

We want training for finance, operations and IT, with a named owner for each group.

What needs attention
Different responsibilities require agreed assignments and accountability.
The next handoff
Confirm client roles, package scope, learning assignments and reporting responsibilities during onboarding.
A practical program

Give every activity
a clear purpose.

01

Agree the service scope

Discuss the intended client profile, package, onboarding responsibilities and commercial terms with the partner team.

02

Set up client ownership

Work with client administrators on audiences, assignments and the support process within organization boundaries.

03

Keep the program moving

Review learning participation and follow-up needs with the client owner. Escalate unresolved platform issues through the documented support chain.

Before you get started

Useful answers.
Clear expectations.

Explore scope and rollout questions for your partner service.

What is the MSP administrator’s role?

An MSP administrator manages a set of client organizations, supports client administrators and escalates unresolved tickets to Aspire. Client administrators remain responsible for their own organization.

Where can we confirm commissions and partner terms?

Use the partner application to discuss current commercial terms, eligibility, onboarding and available branding options with the team.

Does applying activate a partner account?

No. The application starts a conversation with the partner team. Confirm the agreement, package and account setup before offering the service to clients.

Make it relevant

Build your client offering with us.

Discuss partner requirements, commercial terms and onboarding with the team.

Explore other use cases