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Aspire SAT
Customer Success / Role profile

Customer Success Manager

Help enterprise customers maximize value from our platform.

Listed location: New York, NYListed type: Full-time
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The work

  • Manage relationships with enterprise customers and key accounts
  • Drive product adoption and ensure customer success
  • Conduct training sessions and product demonstrations
  • Identify upsell and expansion opportunities
  • Gather customer feedback and communicate to product team
  • Monitor customer health metrics and proactively address issues

Relevant experience

  • customer success or account management experience
  • Experience working with enterprise B2B customers
  • Strong communication and presentation skills
  • Ability to understand technical products and explain them clearly
  • Data-driven approach to customer success
  • Experience with CRM tools (Salesforce, HubSpot, etc.)

Additional strengths

  • Background in cybersecurity or IT
  • Experience with security training or compliance
  • Technical certifications
  • Experience managing large enterprise accounts

Confirm the details with the team.

Current availability, location, working arrangements, compensation, benefits and selection requirements need to be confirmed for the role before you apply.